Oct 1 Shipping Update
Dear customers, we are pleased to announce that we are resuming nationwide shipping!
The safest way to ship your chocolates outside of the Bay Area is via UPS Next Day Air/2nd day services. We cannot be liable for melted chocolates if you choose slower shipping options when warm weather is expected at your destination.
Please note that we do not profit from shipping charges - these are simply the rates we are able to obtain from UPS/USPS, plus cost of packaging and handling. All orders will be automatically be packed with ice packs and and a thermoreflective barrier.
Please note that shipping duration does NOT include processing time, which is currently averaging 3-4 days. This means that if you place an order with next day shipping, it may take several days to process and pack your order, but it will be sent via next day services. The benefit of selecting the faster shipping rate is the reduced likelihood that the chocolates will melt in transit. In event of unseasonably warm weather, we reserve the right to delay shipping by a few days until conditions are more favorable.
Our goal is to give the chocolates the best opportunity to arrive in perfect condition.
Please be sure to keep an eye on tracking information the day the chocolates are scheduled to arrive, so they do not sit on a porch or hot mailbox, which no amount of insulation can protect against. If this is a gift, please advise the recipient that chocolates are en route. While surprises are lovely, no one enjoys a surprise of melted chocolate!
Finally, free local pickup at Tea on Piedmont remains an option, and we are continuing to look for other Bay Area pickup partners. Please email firstname.lastname@example.org if you know of a local business that might be a good fit!
We thank you for your patience and understanding.